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1. Measuring organizational improvement impact /by Richard Y. Chang and Paul De Young

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: San Francisco, California: Jossey-Bass Pfeiffer, 1995Availability: Items available for loan: ADEM Library - Bagamoyo Campus [Call number: 658.406 CHA] (1).

2. Continuous process improvement : a practical guide to improving processes for measurable results / Richard Y. Chang.

by Chang, Richard Y.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: San Francisco, CA : [Irvine, Calif.] : Jossey-Bass/Pfeiffer ; R. Chang Associates, c1994Online access: Publisher description | Table of contents | Contributor biographical information Availability: Items available for loan: ADEM Library - Bagamoyo Campus [Call number: 658.5074 CHA] (1).

3. Step-by-step problem solving: a practical guide to ensure problems get (and stay) solved /by Richard Y. Chang and P. Keith Kelly

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: San Francisco: Jossey-Bass Pfeiffer, 1993Availability: Items available for loan: ADEM Library - Bagamoyo Campus [Call number: 658.403 CHA] (1).

4. Improving through benchmarking: a practical guide to achieving peak process performance /by Richard Y. Chang and P. Keith Kelly

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: San Francisco: Jossey-Bass Pfeiffer, 1994Availability: Items available for loan: ADEM Library - Bagamoyo Campus [Call number: 658.406 CHA] (1).

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