Improving through benchmarking:  a practical guide to achieving peak process performance 
/by Richard Y. Chang and P. Keith Kelly 
 - San Francisco:  Jossey-Bass Pfeiffer,  1994. 
 - vii,106 p. :  ill. ;  26 cm. 
<br/><br/><label>ISBN: </label>078795084X 
<br/><br/><label>Dewey Class. No.: </label>658.406