Step-by-step problem solving:  a practical guide to ensure problems get (and stay) solved 
/by Richard Y. Chang and P. Keith Kelly 
 - San Francisco:  Jossey-Bass Pfeiffer,  1993. 
 - vii,106 p. :  ill. ;  26 cm. 
<br/><br/><label>ISBN: </label>0787950785 
<br/><br/><label>Dewey Class. No.: </label>658.403